Tech: We don’t support that software, however, we do support this software and I can troubleshoot it to make sure it works for your purpose.
User: I don’t like using that software. It doesn’t work on all of the things I need to do. I prefer this one.
Tech: As stated we don’t support that one. I can troubleshoot the software we support.
User: Ugh. It’s not going to work.
Tech remotes in, uses the supported software to access what was needed, making a simple adjustment.
User: Thank you.
Tech: You’re welcome (with an undertone of bless your heart) 😒