Listen…Listen…Are You Listening?

User: But I have 5 bars of wireless.

Tech: That does not mean your Internet service is working. It just means you can access your wireless network.

User: Oh (the tears of disappointment ring in the voice).

Tech: Please contact your service provider.

User: The computer is the company’s though.

Tech: The computer is not the issue. Your service is. Please contact your service provider.

User: I can get online with my phone.

Tech: (stress ball in hand) You’ll need to contact your service provider. Your phone is just auto switching to the carrier signal. Please contact your service provider to have your Internet outage investigated.