Some people are a trip. How can you be mad at me because I’m not mad with you about the problem that you contacted me to fix? Sounds confusing right?
When you reach out to me, I’m suppose to be the calm in your storm, not the fuel for your anger. So baiting me to be angry like yourself is not a great tactic. It will not net you the result you think it will. Yes, I can be empathetic, but I’m not going to be an enabler. I’m also not going to be a punching bag. We will address your issue and move forward til dial tone do we part.