Not as Smart As They Should Be

User: I deleted a file from my desktop that I now need to give to another employee.

Tech: Did you empty the Trash can? If not, it can be restored from there. If so, then do you use the company issued backup software daily?

User: I did not empty my trash can. How do I find the files?

This actually had to be explained. A thank you in all caps was the reply. Is this really 2015?